Refund Policy
Effective Date: June 14, 2025
1. Introduction
At Heart N Paws LLC (“Company,” “we,” “our,” or “us”), we strive to ensure customer satisfaction with every purchase made on https://heartnpaws.com (“Website”). If you are not completely satisfied with your order, our Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.
This Refund Policy should be read alongside our Privacy Policy, Cookies Policy, Disclaimer, and Terms and Conditions, which outline additional legal terms related to the use of our Website.
2. Eligibility for Returns & Refunds
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We accept returns and provide refunds under the following conditions:
- Timeframe: Requests for returns or refunds must be made within 30 days of the purchase date.
- Condition of Items: Products must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Certain items cannot be returned, including:
- Perishable goods (e.g., pet food and treats).
- Gift cards and promotional items.
- Used or damaged products due to customer handling.
- Digital products or downloadable content.
3. Return Process
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To initiate a return, follow these steps:
- Step 1: Contact our customer support at support@heartnpaws.com with your order number and reason for return.
- Step 2: Our team will provide a Return Merchandise Authorization (RMA) number and return instructions.
- Step 3: Ship the item(s) back to our designated return address. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refund Processing
- Inspection & Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: If approved, the refund will be processed to your original payment method within 5-10 business days.
- Partial Refunds: In certain cases, partial refunds may be granted for items that are returned in less-than-original condition.
5. Exchanges
We offer exchanges for defective or damaged items. To request an exchange, contact us at support@heartnpaws.com within 7 days of receiving your order.
6. Late or Missing Refunds
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If you haven’t received a refund after the stated processing time:
- Check your bank or payment provider for updates.
- Contact your credit card company, as refunds may take additional processing time.
- If the issue persists, email us at support@heartnpaws.com for assistance.
7. Cancellations
Orders can be canceled within 12 hours of purchase. After this period, cancellations may not be possible if the order has already been processed or shipped.
8. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will cover the return shipping costs and provide a replacement or refund.
9. Exceptions & Special Cases
- Refunds for promotional or discounted items may be subject to additional restrictions.
- Subscription or recurring payment products follow a separate cancellation policy outlined at checkout.
- Refunds will not be issued for delays in shipping caused by third-party carriers.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Website constitutes acceptance of any modifications.
11. Contact Information
For further assistance regarding our Refund Policy, please contact:
Heart N Paws LLC
5830 E 2ND ST, STE 7000 #20176
Casper, WY 82609
Email: support@heartnpaws.com