Cookies Policy
Effective Date: June 1st 2025
1. Introduction
Heart N Paws LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://heartnpaws.com (“Website”). By using our Website, you consent to the data practices described in this Privacy Policy.
This Privacy Policy should be read alongside our Cookies Policy, Refund Policy, Disclaimer, and Terms and Conditions, which outline additional legal terms related to the use of our Website.
2. Information We Collect
We may collect and process the following categories of information:
- Personal Data: Name, email address, phone number, billing/shipping address, payment details (processed securely via third-party payment gateways).
- Technical Data: IP address, browser type, device type, operating system, and cookies.
- Usage Data: Information about how you use our Website, products, and services.
- Marketing & Communication Data: Preferences for receiving marketing communications, engagement data from emails, and advertisements.
This Privacy Policy should be read alongside our Cookies Policy, Refund Policy, Disclaimer, and Terms and Conditions, which outline additional legal terms related to the use of our Website.
3. How We Collect Information
We collect data in the following ways:
- Directly from You: When you create an account, place an order, subscribe to emails, or contact customer support.
- Automatically via Cookies & Tracking Technologies: We use Google Site Kit, Meta Pixel, and Zoho Campaigns to track and improve user experience.
- Third-Party Integrations: Our Website uses WooCommerce, Google Analytics, and Elementor Pro, which may collect and store your data.
4. How We Use Your Information
We use the collected data for the following purposes:
- Processing Transactions: To fulfill orders and provide customer support.
- Improving Website Performance: Analyzing user behavior through Google Analytics, Meta Pixel, and WordPress plug-ins.
- Marketing & Communication: Sending promotional emails via Zoho Campaigns and running targeted ads via Google Ads and Meta Pixel.
- Security & Fraud Prevention: Protecting against unauthorized transactions and ensuring website security.
- Legal Compliance: Complying with applicable regulations and responding to legal requests.
5. Sharing Your Information
We do not sell or rent your personal data. However, we may share information with:
- Service Providers: Payment processors, shipping companies, email marketing providers (Zoho Campaigns), and analytics tools (Google Site Kit, Meta Pixel).
- Legal Authorities: If required by law or in response to legal requests.
- Business Transfers: In the event of a merger, acquisition, or business restructuring.
6. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience. These include:
- Essential Cookies: Required for website functionality (e.g., WooCommerce checkout, login authentication).
- Analytics Cookies: Collected via Google Analytics and Site Kit to understand website usage.
- Marketing Cookies: Used by Meta Pixel and Google Ads to display relevant advertisements.
- Third-Party Cookies: Some features (e.g., embedded social media content) may set third-party cookies.
For more details, refer to our Cookies Policy.
7. Data Security & Retention
We implement industry-standard security measures to protect your information. Data is retained only as long as necessary for legal and business purposes. Payment information is securely processed through third-party gateways (e.g., Stripe, PayPal) and not stored by us.
8. Your Rights & Choices
Depending on your location, you may have the following rights under GDPR, CCPA, or other privacy laws:
- Access & Correction: Request access to personal data and request corrections.
- Data Deletion: Request the deletion of personal data where applicable.
- Marketing Preferences: Opt-out of marketing communications.
- Cookies & Tracking Opt-Out: Adjust browser settings to limit tracking.
To exercise your rights, contact us at support@heartnpaws.com.
9. Third-Party Links & External Services
Our Website may contain links to third-party websites, including social media platforms and affiliate partners. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
11. Contact Information
For any privacy-related concerns, please contact us at:
Heart N Paws LLC
5830 E 2ND ST, STE 7000 #20176
Casper, WY 82609
Email: support@heartnpaws.com